Last updated: 22 September 2026
Workshop bookings
Botanica Floral Design workshops take place on a specified date and have limited capacity. If you cancel, a refund will be provided only if Botanica Floral Design successfully fills your place, except where your statutory rights require otherwise. You may transfer your booking to another person by contacting us before the workshop. Non-attendance is not refundable.
If Botanica Floral Design cancels a workshop, you will be offered an alternative available date or a full refund of the workshop price.
Fresh flowers
Fresh flowers are perishable and arrangements may be made to order. Change-of-mind cancellations or returns might therefore not be available once preparation or sourcing has begun. This does not affect your statutory rights if an order is faulty, damaged, not as described or supplied incorrectly.
Please inspect flowers promptly after collection or delivery. If there is a problem, contact us as soon as reasonably possible with your order number and photographs so we can assess and resolve it.
Collection and local delivery
Collection orders will be prepared for the agreed collection time. Local delivery is available only under the delivery terms shown at checkout. Failed delivery caused by incorrect customer information or nobody being available may require collection or an additional delivery charge.
Refund processing
Approved refunds are returned to the original payment method. Processing times are controlled by the payment provider and your bank.
Your legal rights
Nothing in this policy limits rights that cannot lawfully be excluded under UK consumer law.
Contact
Email lucy.botanicafloraldesign@gmail.com with your order number and details of your request.